![]() Enterprise dropped its claim.Hello Damage recovery Unit, I rent a vehicle for work at the Schertz Tx location, (My husband picked up the vehicle and is very cautious of having a very good look at the vehicle before renting (a woman). Separately, you also contacted the police and filed a report. The Elliott Advocacy research team lists the names, numbers and email addresses of Enterprise’s executives in our company contacts database. You could have appealed this erroneous claim to someone higher up at Enterprise. You would have remembered signing that document, wouldn’t you? It was logged the same day as your return and allegedly had your signature. Hey, Enterprise, this damage claim does look a little suspiciousĮnterprise’s damage claim looked a little suspicious. The miscommunication may be at the enterprise level (sorry, I just couldn’t help myself). Then again, I’m looking at another Enterprise damage claim case right now that’s almost identical to yours. Was this insurance fraud, as you suspect? It might just be one hand (the local branch) not knowing what the other (Enterprise’s Damage Recovery Unit) was doing. Get insurance for your next trip at VisitorsCoverage. Working with top-rated travel insurance partner providers, VisitorsCoverage’s award-winning search, compare and purchase technology simplifies the travel insurance process and finds the best deals for the coverage you need to explore the world with confidence. VisitorsCoverage is one of the world’s most trusted providers of travel insurance for millions of global travelers in over 175 countries. But you say you had “after” pictures of the car that shows no damage (good job!) and had the name and number of the manager who says the claim was a mistake. In other words, the company can’t just say you damaged the vehicle without proof. Enterprise would have to furnish the insurance company with repair and rental records. If an Enterprise representative gave you the green light after you returned the vehicle, there shouldn’t be a damage claim.Ī valid claim needs to be properly documented. Can you help me get this claim dropped? - Sarah Baker, Culpeper, Va. Although I didn’t lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. Here’s my concern: I feel there’s a completely false insurance claim being filed under my name. But the Damage Recovery Unit would not drop its claim. Then I visited our local Enterprise branch and a manager told me the same thing - the damage claim was a mistake. ![]() I was astounded at this news because we had not damaged the vehicle. I called the Damage Recovery Unit and they explained to us that our local branch had filed the claim and that a manager said it was a mistake. A manager said that it must be a mistake and to delete the email and everything would be fine.Ī few weeks later, I received another letter from Enterprise that said there was indeed a damage claim filed under my name. We immediately called the Enterprise location from which we’d rented the car and asked about the damage claim. The report said damage was found on the vehicle we just rented. ![]() He gave us the green light that everything looked great and we were good to go.Ī few days after, we received an email from the Damage Recovery Unit through Enterprise. When I returned the vehicle a representative from Enterprise inspected the vehicle inside and out. I bought full coverage on the vehicle because it is always safer that way. She says the vehicle was in perfect condition when she returned it. Sarah Baker just got surprised with a damage claim from Enterprise car rental.
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